Shipping & Delivery Policy

Devi & Company is primarily a walk-in retail and wholesale showroom located in Kanpur. This Shipping & Delivery Policy explains how we handle product pickup, local delivery and outstation shipments arranged on request.

1. In-Store Pickup (Default)

Most purchases are completed at our showroom. Customers are encouraged to visit our store to view fabrics, check fitting and complete payment. Your purchase receipt serves as proof of transaction.

2. Local Delivery (Kanpur)

Local delivery within Kanpur may be arranged for confirmed orders on a case-by-case basis. Delivery charges, if any, will be communicated before order confirmation. Delivery timelines are typically 1–3 business days depending on stock availability and order volume.

3. Outstation Shipping

For customers outside Kanpur, we can arrange shipping through reputable courier services upon request. Shipping charges, estimated delivery time and packaging costs will be shared before dispatch. Outstation delivery generally takes 3–10 business days depending on location and courier service.

4. Order Confirmation

Shipping or delivery is initiated only after order details, pricing and payment terms are confirmed via phone, WhatsApp or email. An order is considered confirmed only after mutual agreement on all terms.

5. Risk and Responsibility

Once a shipment is handed to the courier, transit timelines are subject to the courier's service standards. We are not responsible for delays caused by courier disruptions, weather or circumstances beyond our control. Customers are advised to inspect packages upon delivery and report any visible damage immediately.

6. Wholesale Shipments

Bulk wholesale shipments may require additional processing time for packing and quality checks. Delivery schedules for wholesale orders will be agreed in writing or via confirmed WhatsApp communication before dispatch.

7. Contact for Delivery Enquiries

For delivery or shipping questions, contact us before placing your order:

• Phone / WhatsApp: +91-8874000032 (Customer Care), +91-8874000036 (Naya Ganj Showroom), +91-9044036667 (Lal Bangla Showroom)
• Email: deviskanpur@gmail.com
• Showroom: Nayaganj / General Ganj area, Kanpur, UP – 208001