Privacy Policy

This Privacy Policy describes how Devi & Company ("we", "us", or "our") collects, uses, stores and protects your personal information when you visit our website at devis.co.in, contact us through our enquiry form, phone, email or WhatsApp, or visit our physical showroom in Kanpur, Uttar Pradesh.

1. Information We Collect

We may collect the following types of information:

• Contact details: name, phone number, email address and WhatsApp number.
• Enquiry details: product requirements, occasion, quantity, budget and messages you share with us.
• Customer type: whether you are a retail, boutique or wholesale customer.
• Communication records: phone calls, WhatsApp messages, emails and in-store interactions related to your enquiry or purchase.
• Technical data: basic website usage data such as browser type, device type and pages visited (through standard server logs).

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide product information.
• To communicate with you via phone, email, SMS, RCS, voice calls or WhatsApp regarding your request, orders or store updates.
• To process retail and wholesale transactions at our showroom.
• To improve our customer service and website experience.
• To comply with applicable legal and regulatory requirements.

3. Communication & Consent (Important)

By signing up, booking an appointment, or submitting your details on our website, you (the client) explicitly provide opt-in consent to Devis to communicate with you via:

• RCS messages
• SMS (Text Messages)
• Voice Calls
• Email
• WhatsApp Messages

These communications may be used for:

• Authentication & verification (e.g., OTPs)
• Appointment confirmations and reminders
• Service-related updates
• Promotional offers, discounts, and marketing campaigns

Message frequency may vary depending on your interaction with us. Standard message and data rates from your mobile operator or internet service provider may apply. You may withdraw consent for promotional communications at any time by contacting us using the details at the end of this policy.

4. Sharing of Information

We do not sell your personal information. We may share your data only with trusted service providers (such as email, hosting or payment processing partners) strictly for operating our business, or when required by law.

5. Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this policy, maintain business records, resolve disputes and comply with legal obligations.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is completely secure.

7. Your Rights

You may request to:

• Access or correct your personal information.
• Withdraw consent for marketing communications.
• Request deletion of your data, subject to legal and business record requirements.

To exercise these rights, contact us using the details below.

8. Cookies

Our website may use essential cookies required for basic functionality. We do not use invasive tracking cookies. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes constitutes acceptance of the updated policy.