Refund & Return Policy

Devi & Company is a physical retail and wholesale showroom in Kanpur. This Refund & Return Policy applies to purchases made at our store and to orders confirmed through phone, email or WhatsApp.

1. General Policy

Due to the nature of textile products (sarees, suits, dress materials, ties and ethnic wear), returns and exchanges are handled on a case-by-case basis. We aim to ensure customer satisfaction while maintaining fair business practices for retail and wholesale buyers.

2. Eligibility for Exchange or Return

An exchange or return may be considered if all of the following conditions are met:

• The product is unused, unworn and in its original condition with tags intact.
• The original bill or invoice is presented at the time of request.
• The request is made within 7 days of the date of purchase for retail customers.
• The item is not part of a clearance, customised, altered or made-to-order product.

3. Non-Returnable Items

The following are generally not eligible for return or exchange:

• Altered, stitched or customised garments.
• Products showing signs of wear, stains or damage after purchase.
• Items purchased during special promotional sales marked as non-returnable.
• Wholesale bulk lots unless a quality defect is reported at the time of delivery or pickup.

4. Defective or Incorrect Products

If you receive a product with a manufacturing defect or an incorrect item due to our error, please contact us within 48 hours with your invoice and photographs of the issue. We will arrange an exchange or refund as appropriate.

5. Refund Method

Approved refunds will be processed using the original payment method where possible. For cash purchases, refunds may be issued in cash or store credit at our discretion. Processing time for bank or card refunds may take 5–10 business days depending on your bank.

6. Wholesale Orders

Wholesale and boutique orders are subject to separate terms agreed at the time of order. Quality concerns for wholesale lots must be reported at the time of inspection or pickup. Please inspect all items before leaving the showroom.

7. How to Request a Return or Exchange

Visit our showroom with the product and original bill, or contact us at:

• Phone / WhatsApp: +91-8874000032 (Customer Care), +91-8874000036 (Naya Ganj Showroom), +91-9044036667 (Lal Bangla Showroom)
• Email: deviskanpur@gmail.com