Cancellation Policy

This Cancellation Policy applies to enquiries, reservations and orders placed with Devi & Company through our website, phone, email or WhatsApp.

1. Website Enquiries

Submitting an enquiry through our website does not create a binding order. You may withdraw your enquiry at any time before an order is confirmed by our team. No charges apply to unconfirmed enquiries.

2. Order Reservations

If we reserve products for you based on your enquiry, the reservation may be held for a limited period (typically 24–48 hours) as communicated by our staff. If payment or confirmation is not received within this period, reserved items may be released back to general stock.

3. Confirmed Orders – Retail

Once a retail order is confirmed and payment is received (fully or partially as agreed), cancellation requests must be made as soon as possible by calling or messaging us. Cancellation eligibility depends on whether the product has been packed, altered or dispatched:

• Before packing: Full cancellation may be possible; any advance paid may be refunded or held as store credit.
• After packing or dispatch: Cancellation may not be possible; our Refund & Return Policy may apply after delivery.

4. Confirmed Orders – Wholesale

Wholesale and boutique orders involve bulk preparation and sourcing. Cancellation terms for wholesale orders are agreed at the time of order confirmation. Cancellation of confirmed wholesale orders may incur charges for materials procured, labour or restocking, as communicated before order acceptance.

5. Customised or Made-to-Order Items

Customised stitching, alterations or made-to-order products cannot be cancelled once production has begun, unless otherwise agreed in writing.

6. How to Cancel

To request cancellation, contact us immediately with your name, order details and invoice number (if available):

• Phone / WhatsApp: +91-8874000032 (Customer Care), +91-8874000036 (Naya Ganj Showroom), +91-9044036667 (Lal Bangla Showroom)
• Email: deviskanpur@gmail.com

We will confirm your cancellation request and any applicable refund or credit within 2 business days.

7. Refund on Cancellation

Approved cancellation refunds will be processed within 5–10 business days to the original payment method or as store credit, as mutually agreed. Bank processing times may vary.